DAR AL ASEEL aims to ensure that you have a hassle-free shopping experience and are completely satisfied with your purchase. We take pride in the quality of our products and offering great customer service is our top priority.
For this reason, we offer an easy 7 Day Returns Policy, no questions asked from the date of delivery. Please use the following guidelines to process a return:
- Refunds will be done only through the Original Mode of Payment.
- Most items can be exchanged or refunded for any reason within 7 calendar days from the date of delivery, provided that they are in their original condition within the original packaging, with all the tags and labels attached and inclusive of all original spare parts, accessories and documentation such as manuals. Items that are not returned as described above will not be accepted for an exchange or refund.
- You will not be charged any shipping fees for returning items if they were not as per your order or damaged when you received them. If you are returning an item for any other reason, then you will need to bear the cost of return shipping.
- Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
- On return an item, please call our customer service on +96895263883, +96891960020, +96891491541 or send us an email on email@example.com.
- Our delivery service is quick and efficient, using established reputable shippers so that you receive your order promptly and in good condition.
- Currently packages are shipped via Fed ex and Aramex. You will have the option to choose your shipping service upon checkout.
- In order to get your items to you as quickly as possible we ship your items as soon as they are ready. This may result in multiple deliveries with no additional cost to you.
- We aim to deliver within 3-5 business days (Sunday – Thursday) depending on availability of stock. If we are unable to deliver to your location, our Customer Service team will contact you to find a solution.
- We strive to provide the most competitive shipping rates and these are automatically calculated upon checkout.